Frequently Asked Questions

When will I receive my order?
All BrandNew orders, are shipped via UPS. You can expect to receive your order according to the following time chart:

Standard Delivery: 7-10 business days.
Next day Delivery: by 5pm the next business day.
Second Day Delivery: by 5pm the second business day.

Please note: Orders placed after 11.30 am (EST) will be processed the next day.

How do I track my order?
Take the tracking number that was sent to you in your shipping confirmation. Go to UPS.com and use that number to check the status of your order. Keep in mind, It can take up to 24 hours before a tracking number shows up on their website.

Why didn't I receive a shipping notification?
Shipping notifications can take up to 24 hours from order processing to be sent. Please e-mail us at info@BrandNewClothing.com to follow up if you still haven't received any information.

I didn't receive an order number?
Check the e-mail address for your account. An incorrect e-mail address may have been entered. If you need further assistance, please contact us at info@BrandNewClothinng.com

How do I change or cancel an order?
E-mail customer service at info@BrandNewClothing.com

Can I order by Phone ?
Yes! Call us at 1.802.860.6060